GAS

Delivery rates are as follows:

  • Same day: R200
  • Next day: R115
  • Free for any day delivery (Delivered within 5 days)

Local Area:

We deliver gas to your door if you are anywhere in Gauteng.

In-store collection

Customers may order their gas for collection at any of our branches. Please see full list of our retailers:

  • The Gas Company Centurion: 25 Jakaranda Street, Hennops Park, Centurion, Gauteng
  • Leroy Merlin Fourways: Corner Fourways Boulevard and Roos Street, Witkoppen, 2068
  • Leroy Merlin Green Stone: Corner Blackrock Street and Stoneridge Drive Edenvale, Modderfontein, 1610
  • Leroy Merlin Little Falls: Corner Hendrik Potgieter Road and Cascade Road, Little Falls, 1724
  • Leroy Merlin Boksburg: Corner North Rand Rd and Trichardts Rd, Boksburg, 1459

Should you have any questions or concerns regarding your order please be sure to contact us via info@thegascompany.co.za or call 010 020 6317 and we will assist you.

Returns and Refunds

Please note that a cylinder will only be exchanged for a return if a leak is detected.

Should you require or qualify for a refund, please note that refunds are processed on Fridays.

 

APPLIANCES

Returns and Refunds

Each customers’ case is different, that is why our returns and refunds processes have to be unique to each individual case and customer. We do an investigation to ascertain whether you qualify for a refund, should you qualify, please note that refunds are processed on Fridays.

TGC Geysers

  • 1 year warranty on all electrical components.
  • 10 year warranty on the heat exchange.
  • 3 Year warranty on gas section and gas related parts

Where a failed component or water heater is replaced under warranty, the balance of the original warranty period will remain effective. The replaced part or water heater does not carry a new warranty The warranty only covers the water heater, not any plumbing or electrical parts etc that form part of the installation.

Warranty Exclusions

Accidental damage to the water heater or any component including: Acts of God; If the TGC Gas Geyer is not installed with a weather cover warranty will not cover any water damage, failure due to misuse; incorrect installation; attempts to repair the water heater other than by The Gas Company approved service agent Where it is found there is nothing wrong with the water heater; where the complaint is related to excessive discharge from the temperature and / or pressure relief valve due to faulty plumbing; where water leaks are related to plumbing and not the water heater or water heater components; where the supply of gas, electricity or water does not comply with relevant codes or acts. Where the water heater or water heater component has failed directly or indirectly as a result of: excessive water pressure; excessive temperature and / or thermal input; corrosive atmosphere; ice formation in the pipe work to or from the water heater; ice formation in the waterways of a water heater without a frost protection system; ice formation in the water with a frost protection system where the waterways of an electricity supply has been switched off or has failed and the water heater has not been drained in accordance with the instructions; ice formation in the waterways of a water heater with a frost protection system due to an ambient temperature below -20’C (including wind chill factor); ice formation in the water ways of a water heater

Commercial Use

  • 1 Year warranty on all parts and components

Fault checking

Check that the appliance is receiving gas Check that there is water going to the unit and that the water switch / valve is turned to open position Check that there is an electrical supply and that the unit is plugged into the wall and that both the plug switch and the unit are switched on. (Make sure you do this before calling your Installer) Attempt a manual reset If this does not fix the problem, read the “Error Code” on the unit and refer to the error code list (click here for the list), for more instructions. Should the unit still not be working correctly – ensure that all external factors have been addressed then contact the Installer who installed the unit for you.

Gas Hobs

Our policies on any gas hobs are dependant on the standard terms set out by the supplier of your selected hob.

 

Please note that we charge a call out fee to send our technician to your home/work for inspection of units.